Every Customer has the right to withdraw from a distance contract without stating a reason. The withdrawal period for a distance contract is 14 days from the receipt of the product. To return an item, please inform us about your intention to withdraw from the sales contract via email at info@layabe.com by sending the Return Form

DOWNLOAD FORM

Upon receiving the Return Form, we will promptly confirm its receipt via email.

1. Prepare the product for return. It’s best to use the original packaging. Secure the package to prevent any additional damage during transport.
2. Include the Return Form in the package
3. Send the package to:
   Point of View,
   Jeziora 2,
   05-652 Pniewy
   with a note “Layabe – Return“
4. After Raya Group receives the package:
   The product will be inspected and if it meets the return conditions, we will process the refund using the original payment method.

The customer bears the costs of delivery and returning the products to us.

The packaging of returned cosmetics must be intact, and the product must not have been used – in accordance with the Consumer Rights Act of May 30, 2014 (Journal of Laws 2014, item 827, as amended).

The right to file a complaint applies in case of:

• manufacturing defects in the product;
• mechanical damage occurring during delivery, whereby if the Customer notices product damage during transport, the Customer is obligated to prepare a damage report in the presence of the courier, describing the package defect in detail;
• product non-compliance with the ordered item.

Layabe will verify the validity of the complaint and inform the Customer of the decision via email. If the complaint is deemed unjustified, the store will arrange with the Customer via email whether the purchased product will be returned by the Customer at their expense.