Raya Group Sp. z o.o. processes your personal data with full respect for your privacy and in accordance with the principles arising from generally applicable legal regulations in this regard.

This policy defines how Raya Group Sp. z o.o. uses information collected about you when you use the Raya Group Sp. z o.o. commercial website www.layabe.com, hereinafter referred to as the “Website”, and when you communicate with us (our “Services”). It helps you understand where we obtain your data from and how we use the information we possess, including information collected using “cookies”. We also indicate how you can exercise your rights in accordance with applicable personal data protection regulations.

INFORMATION COLLECTED

We collect information about you when you visit the Website and contact us.

Purpose

This information helps us get to know you better and means we can use your preferences to create personalized offers with our products. The use of Cookies enables us to improve the Website specifications and display advertisements on the Website and other pages.

Recipients

Information is shared with our service providers when necessary to provide you with the requested service.

Some information (including purchase history and profile) may, depending on your preferences and with your consent, be shared with our business partners so they can send you personalized offers.

INFORMATION YOU PROVIDE DIRECTLY

We collect information that you provide directly when using the Website and Services.

This applies to the following situations:

• creating an online account,
• contacting us by phone,
• contacting us through external social media,
• contacting us in any other way.

Providing this personal data is voluntary; however, not providing it may result in the inability to use the service, receive information, or achieve another purpose for which the data is processed.

We collect the following categories of information:

• Identification and contact information (such as name, date of birth, postal address, contact details) necessary to identify you when you use our services (e.g., creating an online account),
• Transaction information needed to process your order (selected products, delivery and billing address, phone number and email address, payment method, including payment card information and expiration date, as well as payment card holder information when making online payments),
• Data regarding contact history with us (we may also store the history of our relationships, customer service contacts, or complaints).

The data we require and which is necessary for us to respond to your wishes is marked with an asterisk or similar mark on data collection forms, or specified as mandatory verbally when collected. If you do not complete the required fields or do not provide information marked as required, we will not be able to respond to your inquiries.

INFORMATION WE COLLECT AUTOMATICALLY

We automatically collect information about you when you enter or use the Website, or make a purchase transaction, in particular:

• Connection data: we collect information about the device you use to browse and use the Website (such as operating system, browser type, whether you use proxy servers, approximate IP address location to identify your computer, duration of visit to the site, pages visited, and the link that redirected you to the Website).

Browsing information (whether you are logged in or not): we may use cookies and other tracking technologies to collect information about you when you use our Website or when we send you emails. This information allows us to deduce your preferences for specific brands or products and analyze how you interact with specific content. Information is collected regardless of whether you are logged in or not. They are the same, regardless of the device you use. Additionally, depending on the data we already have, some forms may be pre-filled through automatic retrieval of this data to the form.

INFORMATION WE COLLECT FROM OUR PARTNERS AND OTHER SOURCES

We may also obtain information about you from other sources and combine it with information about you that we collect, for example:

• Information from local postal service databases for address verification and distribution updates;
• Data shared by independent partners: this is information that has been shared by independent partners with whom you have made contact and whom you have allowed to share your personal data with us for direct marketing purposes or targeted advertising. This includes socio-demographic data (such as your socio-professional category, age range, gender, etc.), contact information (such as email address or phone number), profile data (such as preferences for specific products or services, subjects of interest, etc.);
• Data shared by social networks: this is information shared with us by social networks that you use through our Website.

ON WHAT BASIS AND HOW DO WE USE THE COLLECTED INFORMATION?

We collect personal data only when we have a legal basis to do so.

The personal data collections described below are created only because they are:

1) NECESSARY TO PROVIDE YOU WITH SERVICES AND FULFILL YOUR ORDERS.

We use your data to manage contracts and Services and to fulfill our contractual obligations, in particular:

• To deliver products and services ordered by you online, process transactions and settlement, ensure delivery;
• To manage your online account;
• Any other current or future service related to the Services and included in various terms of use.

and/or

2) NECESSARY FOR OUR LEGITIMATE INTEREST.

In this case, we ensure consideration of any potential impact this collection may have on you and, more generally, Website users. If we determine that your interests and fundamental rights and freedoms exceed our legitimate interest, we will not use your data on this basis and may ask for your consent.

Managing our customer relationships.

We manage our relationship with you by updating the database that contains existing and potential customers.

We ensure that you can browse the Website freely using its functionality. Generally, you can browse the Website without having to provide data that identifies you. However, browsing information (collected through cookies) is gathered automatically (see section “Information we collect automatically”) to ensure the security of Websites and Services and personalize the online user experience.

Behavioral research and statistics.

We also use the collected information in research and statistics, after anonymizing it.

and/or

Beyond these cases, they are also collected e.g., when you fill out a contact form, send us a complaint, subscribe to the newsletter, or when you post a comment, or when such consent is required by law (e.g., to send you partner offers via email or SMS or use cookies for targeted advertising), which allow us to:

Provide effective customer service.

We use your data to communicate with you and respond to your questions, manage your complaints (customer service).

Provide you with information about our products, services, offers, promotions, benefits, and events and to share information that may interest you.

We collect and process your personal data to pursue our legitimate interests in managing our sales relationships dynamically. We also process your data to present our corporate image and promote our products and services, including highlighting services appropriate to your geographic location and conducting consumer and marketing research. Offers may also concern third-party products and services. If you generally do not want your data to be used in this way, you can contact us at any time as described in the section What rights do you have regarding managing advertising materials sent to you?

Important information about processing to prevent and manage payment incidents

As part of our fight against online fraud, information about your order and information about the device used to place the order (in particular about the operating system, device location, information about whether a proxy server was used, etc.) is collected automatically with your consent and is used to analyze your transactions to detect fraud and avoid unpaid amounts. They may be sent to all third parties in accordance with the law or designated by Raya Group solely for the purpose of identifying the Buyer’s identity, order validity, payment method used, and planned delivery. You may refuse to give consent or withdraw consent at any time, however, if you do not agree to cookies used to secure transactions, your order cannot be approved automatically and will be subject to manual verification. Proof of identity may be required to confirm the order.

We do not use personal data for purposes other than those for which they were collected, unless you approve such use at a later time.

and/or

3) NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS.

Some data may also be stored so that we can meet our obligations under the law, e.g., regarding data retention periods.

HOW WILL YOU BE NOTIFIED OF CHANGES TO THIS POLICY?

Important: we may periodically make changes to this policy to reflect changes in our practices, define your practices in more detail, or maintain compliance with legal regulations. In such cases, you will be notified through a message displayed on the page or in another appropriate manner, and asked to review the updated policy.

COOKIES NOTIFICATION

When you connect to our Website, based on your consent, we (or our partners) may install various cookies on your device to recognize the browser on your device, as long as the cookies (your “Device”) are valid.

This page will help you understand what cookies are, how we use them, and how you can change your preferences regarding these files.

WHAT ARE “COOKIES”?

“Cookies” is a general term for text files stored in a designated place on your device’s hard drive (e.g., computer, tablet, smartphone, etc.) from the used medium (Internet, applications, etc.) when you browse online content or advertising materials. Such cookies allow the creator to identify the device on which they are stored, track user activity on the medium, and provide information about user preferences or information that the user previously entered in forms. This data is stored as long as the cookies remain valid or are stored. Some cookies are necessary for using the medium, others optimize and customize the presented content, others display advertisements.

Cookies do not directly identify the user but identify the browser or device. Information about content displayed on the medium is directly linked to the identifier in the cookies. When a user browses content on a given medium, this identifier records the types and number of page views and interactions on the page (e.g., number of clicks); this way it is possible to track user actions performed while browsing the medium.

The use of cookies allows linking browsing data with a user profile, regardless of the device used, thanks to cookie exchange technology implemented by partners who create these files, information agencies, or digital advertising companies, so that the user’s journey can be tracked regardless of what device or medium they use.

BROWSER OPTIONS

Your browser may allow you options to disable all or some cookies systematically or by cookie provider. You can also configure your browser software to accept or reject cookies (depending on the case or all).

However, please note that disabling all cookies will prevent you from using our Website under normal conditions, except for basic functions.

• If you use Internet Explorer: click the Tools button, then Internet Options. In the General tab, Browsing History, click Settings. Then, click View Files and select them or the cookies you want to disable. Then close the window containing the list of cookies and click OK twice to return to the Internet.
• If you use Firefox: click the Firefox Menu icon, then the Tools button, then Options; in the window that appears, select Privacy and click Delete Selected Cookies. Select the cookies you want to disable, then delete them.
• If you use Safari: click the Settings button, then Preferences. In the window that appears, select Privacy/Security, then click Show Cookies. Select the cookies you want to disable, then click Delete or Delete All.
• If you use Chrome: click the Chrome menu icon, then Settings. At the bottom of the page, click Show advanced options. In the Privacy section, click Content settings. To deactivate cookies:
• Select Cookies, click All cookies and site data, then hover over the site that created the Cookies and click X in the right corner or click Delete All.